特定商取引法に基づく表記
(SCTA Notation)
This document outlines essential legal and commercial information regarding transactions conducted through our website, DreamsEscape, in full compliance with the Japanese Specified Commercial Transactions Act (SCTA). This information is provided to ensure full transparency regarding the sale of our tours and activities.
1. 事業者情報 (Business Operator Information)
| 項目 (Item) | 日本語 (Japanese) | 内容 (Details) |
|---|---|---|
| 商号 (Trade Name) | 事業者名 | DREAMSESCAPE LTD |
| 代表者名 (Representative) | 代表者名 | Collen Takaza |
| 所在地 (Address) | 所在地 | Wakamatsu 2-6-1, 608, Funabashi, Chiba, Japan |
| 電話番号 (Phone) | 電話番号 | +81 7043421063 |
| メールアドレス (Email) | メールアドレス | colphan@gmail.com |
2. 販売条件 (Sales Terms and Conditions)
販売価格 (Sales Prices)
The final price for all tours and experiences is clearly displayed on the respective detail pages on the DreamsEscape website and is calculated **per vehicle/group**. All listed prices are **inclusive** of the applicable Japanese consumption tax.
商品代金以外の必要料金 (Additional Fees)
There are **no additional booking or service fees** beyond the displayed sales prices. However, customers are responsible for costs not explicitly listed in the "What's Included" section of the tour description, such as:
- Lunch (own expense of the travelers)
- Entrance fees to attractions (e.g., Tokyo Skytree JPY 2,300 per person)
代金の支払い方法と時期 (Payment Methods and Timing)
- **Methods:** We accept various credit card payments (Visa, Mastercard, American Express, etc.) securely processed through Stripe.
- **Timing:** Payment for your selected tour or experience is due and will be processed immediately upon successful booking confirmation on the DreamsEscape website.
役務提供の時期 (Delivery/Service Time)
Our services (tours and activities) are provided on the specific date and time selected and confirmed by the customer during the booking process.
- **Confirmation:** Booking is confirmed instantly upon successful payment. A confirmation email containing all relevant details will be sent immediately to the registered email address.
- **Sales Cut-off:** Bookings are closed 4 hours before the experience start time.
3. 返品・交換・キャンセルに関する特約 (Returns and Cancellation Policy)
キャンセルポリシー (Cancellation Policy)
| Timeframe Before Start Time (Local Timezone) | Refund Issued |
|---|---|
| Up to 24 hours | 100% Full Refund |
| Less than 24 hours | No Refund |
その他の方針 (Other Policies)
- **Refund Processing:** All eligible refunds will be processed back to the original payment method. The timing for the credit to appear on the customer's statement depends on the card issuer.
- **No-Show Policy:** If a traveler fails to show up for the reserved tour (no-show), no refund will be issued.
- **Operator Cancellation:** DREAMSESCAPE LTD reserves the right to cancel a customer's booking for a full refund in the case of bad weather or other unforeseen operational necessities.
- **Defective Service:** As our products are time-sensitive services, exchanges are not applicable. If a service defect occurs, please contact us immediately at the provided phone number or email address for resolution.
